Support and Help
Online Tools To Help
Like any tool, without a proper understanding of how to operate it, the tool may not be used properly or to its full potential. This is why we have included an Online Help Center that is available 24x7 and is always one click away. Whether you have a question of how to create a group, enter transactions for individuals, or print out attendance reports, you will find the help you need in our built-in help center.
The Help Center is well organized and also searchable. If you have a question about Transactions, simply clicking on the Help icon link at the top of any page takes you to the Help Center Index where you can search via the Transaction category or using a keyword search.
We also pay attention to the details. Little things like putting 'mouse-overs' on the Icons to tell you what each one does is proof of our commitment to you, our customer. We also provide you with Tips on many pages to assist you in getting the help you need faster.
Email Support
If you are unable to find the answers to your question through our Online Help Center, we also offer email support to your questions. A knowledgeable support person will respond to your request within 24 hours, and many times sooner than that. Our goal is to make sure that you receive the best support available.
support@churchcommunitybuilder.com
Phone Support
Unlike most companies that require you to purchase service agreements so you can call them on a non-800 number, CCB offers unlimited call-back phone support to two designated individuals in your organization for as long as you are a customer. Phone support is available Monday through Friday (8:00AM to 5:00PM MST). You can reach us on our toll free number at 866-242-1199. We are here to help you succeed.
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