Support and Help Center
Online Help Tools
Like most any web-based solution, we offer an online Help Center that is available 24x7. Whether you need to know how to create a Group, enter Transactions, record Attendance or a variety of other actions, you can quickly find the context-sensitive help you need. The Help Center is well organized and searchable. If you have a question about Transactions, simply clicking on the Help icon link at the top of any page takes you to the Help Center Index where you can search via the Transaction category or using a keyword search. We also pay attention to the details. Little things like putting 'mouse-overs' on the Icons to tell you what each one does is proof of our commitment to you, our customer. We also provide you with Tips on many pages to assist you in getting the help you need faster.
Basic Support
If you are unable to find the answer to your question through our Help Center, we also offer email and call-back support. A knowledgeable Care Team member will respond to your request within 24 hours, and many times sooner than that. Basic Support is available to two designated individuals in your organization for as long as you are a customer. Our goal is to make sure you receive the best support available. We are here to help you succeed.
Premier Support
For churches that desire an extra measure of responsiveness, we offer this upgraded support option. Church Partners with Premier Support may receive help from our Care Team via a dedicated phone number, live online chat, or by submitting email support tickets. The number of people you may designate as support contacts increases from two to three. Finally, our response time for support issues is reduced from one business day to one hour. Your Premier Support subscription also includes API Support.
Multi-Site Support
For churches with multiple campuses, we offer the ability to increase designated support contacts in groups of up to five people. We call these Multi-Site Support Packs. You may purchase as many as five Packs, offering you as many as 28 people across the ministry who may contact CCB for Help and Technical Support! This allows you to develop a CCB expert at each campus who may contact our team for assistance.
