It's all about the points of contact. You know that every person who walks in the door has a face and a name. You want them to know they matter to you. You're aware that this can have a tangible impact on how well people engage with your church and with God long term.

Growing your church one experience at a time

Have you visited a Starbucks lately? If you have, chances are better than not that you received a smile, were asked your name and, if you didn’t like your drink, were offered a replacement with no questions asked. Traveling as much as I do gives me plenty of opportunities to hit a local Starbucks and, even though I tend to prefer local establishments over chains, I greatly respect and appreciate the consistent experience I get at Starbucks. That’s why Ryan Stigile’s recent article about why people like Starbucks more than the church caught my attention.

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