[Mitigated] Text Messages Not Sending for Some Carriers

Update: Oct 2, 2015, 12:05pm (MDT): Our engineers have devised a workaround for this issue and text messages are once again being successfuly received by Verizon and T-Mobile users. Unfortunately, because we still have no control over the way these carriers treat our messages, something else could change that once again prevents those messages from being delivered. Because of this, we continue to recommend a backup plan for critical text messages sent through the system.

We have become aware of an issue affecting several carriers' email-to-SMS gateways (the technology used to deliver Text messages from our system).

The carriers Verizon and T-Mobile have stopped delivering messages sent from our servers to their customers. Unfortunately, with both of these carriers, we receive a 'Success' message indicating the message has been successfully sent, though they appear to be blacklisting the message after receipt. At this point, we cannot reliably report which messages were successfully sent or received. This issue affects group Twext™ messages and Check-In Text Message Paging.

We know this is a very frustrating experience for you. Our engineers are actively working with these carriers to determine what changed and appeal to be whitelisted again so messages will no longer be treated as spam. At this time, we recommend using an additional method of communication for any critical messages being sent via Text.

We apologize for this inconvenience and will keep you updated on any progress in this situation.

The Church Community Builder Team

Be sure to follow @ccbtech on Twitter to get quick updates on system status. You can also visit status.churchcommunitybuilder.com/ for an instant view of our uptime. While we try our hardest to prevent any outages, we know they can happen. We recommend ensuring your church has a Check-In Backup Plan in the event of an untimely outage.

Topics: This entry was posted in Software News, This entry was posted in Blog, This entry was posted in System Status Announcements

Posted by Church Community Builder Marketing Team on Oct 1, 2015 3:26:24 AM