[Resolved] Web Software Outage June 12 @ 4:11am (MDT)

On Friday, June 12 around 4:11am (MDT), our engineers became aware of intermittent connectivity issues with the Church Community Builder application and posted to the status twitter account (@ccbtech) that we were investigating the issue.

Problems on one of our primary database cluster masters failed to trigger an automatic removal from our load balancing equipment. Once we identified the issue, we manually removed the affected server in order to restore service and confirmed a return to normal service at approximately 4:22am (MDT). You can monitor our publicly posted system uptime by navigating to software program.

We take the impact that an untimely outage has on your church very seriously, and we sincerely apologize for any inconvenience you may have experienced during this window!

Thanks for allowing us to serve you,
The Church Community Builder Team

Be sure to follow @ccbtech on twitter to get quick updates on system status. You can also visit http://status.churchcommunitybuilder.com/ for an instant view of our uptime. While we try our hardest to prevent any outages, we know they can happen. We recommend ensuring your church has a Check-In Back-Up Plan in the event of another untimely outage.

Topics: This entry was posted in Software News, This entry was posted in System Status Announcements

Posted by jsahhar@churchcommunitybuilder.com on Jun 12, 2015 7:49:46 AM