Faster Answers! New and Improved Support

With how fast it is to search for the answer to "Why do bulls get angry when they see the color red?" - you probably expect the same turnaround for your Church Management Software. Well, we are releasing a new support experience the week of July 23 we think will satisfy even the fastest of googlers.

 

Quicker solutions

Submit Ticket

We've improved the way you submit a ticket to our team to include article suggestions as possible answers to your questions.  So when you want to find out, "How to create an event for my weekend service?" - the second you start to type, you will receive a list of articles and videos to review before you submit your question. 

 

Just need to talk to someone

Schedule Call

Sometimes you still just need to talk to someone.  That's why we have included an area where you can schedule a call with our support team.  Click the button, select an open date, and our team will meet you over Zoom or the phone to discuss your needs. 

Have Premier Support?  No worries.  Just call directly to the office and chat with our team when you need to.  No scheduling required. 

 

What happened to my ticket?

Manage Cases

You may remember you asked support a question and now you can't seem to find the response.  The Manage Cases section of your account shows the latest responses from our team and also allows you to update the case status, and submit a response.  Plus, you can easily go back and see old cases you have submitted so you can review Andrew's detailed step by step instructions on how to set up your Brother printer for Check-In.  He's the best! 

 

Penny for your thoughts

Submit a Feature Request

We love to hear feedback, especially when it's how to enhance the software! Go ahead and submit a feature request so our teams can see what creative ideas you have on how we can improve the software. 

 

 

Interested in knowing your support options?

Topics: This entry was posted in Software News, This entry was posted in Blog, This entry was posted in Support

Posted by Church Community Builder on Jul 16, 2019 12:50:17 PM