We work really hard to keep your system up and running, but sometimes we experience some hiccups. When that happens, we want you to be in the know. Outages, downtime, service interruptions, and other technical difficulties will be reported here.

Service Interruptions October 17, 2017

On October 17 2017 at approximately 1:32am MDT, we became aware of the inability for church partners to access Church Community Builder. Our engineers immediately started troubleshooting to diagnose the issue and upon investigation concluded that our data center was affected by a city power grid failure. Once we identified the problem as a power interruption our engineers were quickly dispatched to our data center to continue analysis on-site and understand the full impact. Our data center is equipped with all-UPS (uninterruptible power supply) power all the time, a dedicated generator and fuel, and A+B Power to every cabinet with the intention of providing 100% power uptime. Normally, in the event of interrupted power delivery, the UPS supports our systems while the power generator is started. Unfortunately, the batteries in the UPS system failed despite recent 3rd party inspection findings labeling the UPS as functional and in good health. As a result, our servers needed to be manually started and brought back into our network. Our application started to respond and allow access again at approximately 3:49am MDT.

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[RESOLVED] Help Desk Down - Thursday, August 24, 2017

Update: Aug 24, 2017, 10:45am MDT: Our Help Desk is back up and functioning normally. You should be able to successfully access all articles and videos, and Support Contacts can once again submit tickets.

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Service Interruptions August 22, 2017

On the evening of August 22, 2017 at approximately 7:38pm MDT, we became aware of the inability for roughly 13% of our church partners to log in to Church Community Builder sites. We immediately started investigating the cause and after following our process of diagnosis, we identified the problem was due to a hardware failure on one of our primary database servers. As is protocol, our engineers began the process of rerouting those church partners to one of our secondary database servers and sites became accessible again at approximately 8:09pm MDT.

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Hardware Maintenance -Wednesday, July 12, 2017

On Wednesday, July 12, 2017, starting at 10 pm MDT and ending at 2 am MDT, we will be performing scheduled maintenance on our systems to upgrade our infrastructure. We have engineered this project to minimize any service interruptions for our church partners, but church partner sites may be unavailable for up to 10 minutes during this 4 hour window while we are moving hardware on to our new switches. For updates during this project, follow us on twitter at @CCBTech.
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