We work really hard to keep your system up and running, but sometimes we experience some hiccups. When that happens, we want you to be in the know. Outages, downtime, service interruptions, and other technical difficulties will be reported here.

Hardware Maintenance -Wednesday, July 12, 2017

On Wednesday, July 12, 2017, starting at 10 pm MDT and ending at 2 am MDT, we will be performing scheduled maintenance on our systems to upgrade our infrastructure. We have engineered this project to minimize any service interruptions for our church partners, but church partner sites may be unavailable for up to 10 minutes during this 4 hour window while we are moving hardware on to our new switches. For updates during this project, follow us on twitter at @CCBTech.
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[RESOLVED] Check-In Printing Problems for Firefox ESR 52

Update (Aug 15, 2017): We have confirmed that Check-In printing works successfully with the latest version of Firefox ESR, 52.3.
You can find detailed instructions about how to set up your printers on this Help Article.



Update (July 6, 2017): We have determined how to successfully print Check-In labels using Firefox ESR 52.2.0.
If your machines are already updated to this version or you are interested in updating, you can find detailed instructions about how to set up your printers on this Help Article. You can still remain on Firefox ESR 45.9.0 if you prefer, and instructions for restoring to previous versions and stopping automatic updates can also be found on that Help Article.

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Hardware Maintenance -Thursday, June 8, 2017

On Thursday, June 8, 2017, at 8 pm MDT, we will be performing scheduled maintenance on our systems to upgrade our infrastructure.  We have engineered this project to minimize any service interruptions for our church partners, but church partner sites may be unavailable for up to 5 minutes during a 3 hour window while we are moving servers on to this new hardware.  For updates during this project, follow us on twitter at @CCBTech.
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Event Attendance Reminder Delays

On Friday, February 3, we made an update to one of our servers that handles sending out attendance reminder emails for upcoming events.  Due to an edge case that was not present during our initial testing, the server caused the emails to backup and not be sent out over the weekend. We have rolled back our changes and our engineers have restored attendance reminder delivery.

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