Update: Aug 24, 2017, 10:45am MDT: Our Help Desk is back up and functioning normally. You should be able to successfully access all articles and videos, and Support Contacts can once again submit tickets.
We work really hard to keep your system up and running, but sometimes we experience some hiccups. When that happens, we want you to be in the know. Outages, downtime, service interruptions, and other technical difficulties will be reported here.
On the evening of August 22, 2017 at approximately 7:38pm MDT, we became aware of the inability for roughly 13% of our church partners to log in to Church Community Builder sites. We immediately started investigating the cause and after following our process of diagnosis, we identified the problem was due to a hardware failure on one of our primary database servers. As is protocol, our engineers began the process of rerouting those church partners to one of our secondary database servers and sites became accessible again at approximately 8:09pm MDT.
Update (Aug 15, 2017): We have confirmed that Check-In printing works successfully with the latest version of Firefox ESR, 52.3.
You can find detailed instructions about how to set up your printers on this Help Article.
Update (July 6, 2017): We have determined how to successfully print Check-In labels using Firefox ESR 52.2.0.
If your machines are already updated to this version or you are interested in updating, you can find detailed instructions about how to set up your printers on this Help Article. You can still remain on Firefox ESR 45.9.0 if you prefer, and instructions for restoring to previous versions and stopping automatic updates can also be found on that Help Article.