[RESOLVED] Help Desk Down - Thursday, August 24, 2017

Update: Aug 24, 2017, 10:45am MDT: Our Help Desk is back up and functioning normally. You should be able to successfully access all articles and videos, and Support Contacts can once again submit tickets.

If you reached out to us via the form or email last night or this morning, we have received your ticket and will be responding to you as soon as we can. Thank you all for your patience during this issue.

Our Help Desk is experiencing some technical difficulties and we are not receiving any support tickets or chats. This issue is also preventing anyone from accessing any articles or videos on our Help Desk. We are waiting on our external vendor to fix the issues.

If you are a Support Contact and need to contact us, please use this alternate support form  to submit your ticket and we will respond as soon as possible via email.

If you need to get in touch with our Renewals, Data Migration, or Engagement teams, please use this form and our team will email you back as soon as possible.

We apologize for any delays you may experience and we thank you for your patience.

Topics: This entry was posted in Software News, This entry was posted in System Status Announcements

Posted by Updates Team on August 24, 2017